Interactive voice response helps the inbound call centres in proper distribution of routing information with the help of FAX or pre-recorded voice messages. IVR or interactive voice response is one of the growing technologies that automate interactions with telephone callers. Many organizations are increasingly turning to IVR to reduce the costs of service, common sales, collections, inquiry and calls.
Most of the IVR use pre-recorded voice prompts and menu to present information to the callers. The modern IVR also enable input and response to be gathered via spoken words with voice recognition. It also helps to retrieve information including bank balances, flight schedules, order status, product details and show timings from telephone.IVR are increasingly used to place outbound calls to deliver and gather information for appointments, past dues and other time for critical events and activities. Most of the inbound call centre use IVR technology and strive for complete customer satisfaction. The IVR system includes services like speech recognition, self service and FAX management capabilities. IVR is designed to provide easy to configure automated call handling systems that are tailored to meet every day and individual needs.
The typical IVR application by ADROIT NTS includes
- Phone attendant using menu to transfer direct calls
- Telephone information lines, hotline or audiotext type systems
- Computer Telephony Integration
- Voice Over Internet Protocol
- Credit card telephone account payment
- Voicemail
- Automated inbound and outbound telephone surveys
- Dial in computer control or information
- Automatic outbound call message systems
- Fax on demand systems
- Many more telephone related applications
The IVR services provide a competitive advantage in the market place and make the inbound telemarketing services affordable. Hence to achieve maximum IVR and voice broadcasting phone programs it is better to use voice recording services. The common IVR applications include
- Surveys and polls
- Office call routing
- Call centre forwarding
- Bank and stock account balances and transfers
- Selective information lookup like movie schedules
