Customer Service


Good customer is all about having good and repeat customers. Every successful business focuses on three elements of customer relationship management; these are customer acquisition, customer growth and customer care. Customer relationship management utilizes people, processes and technology to integrate every aspect of business that touches customer, marketing, sales and technical support.

Simply acquiring new customers is not enough to maintain a larger base of clients. In today’s market place the true value comes from customer care retention and growth of acquired customers. Many companies invest a lot in acquisition of customers so why not maintain a good customer service experience and at the same time expect return on investment. Fostering and rendering customer relationship management expands customer relationship management and enhances your market position.

ADROIT NTS BPO can become your Customer Relationship Manager. With us you can track the buying patterns of your customers, detect market trends and accordingly sell your product or services. We have nine years of proven record in providing complete turnkey customer relationship management programs to get expected results. Customer service is the nucleus of any business. To win an array of customers and retain the existing ones, it becomes essential to establish quality customer care.

Customer service entails the process of planning, organizing and delivering customer support services that includes the process of installation, configuration, troubleshooting, customer assistance and training in response to the requirements of customers. Customer service is the face of your company, through this you can make or break your reputation.

Through a dedicated 24/7 customer service you can make or break your customer’s loyalty. Besides you can also get control of your brand integrity by offering quick support to the concerns of your customers. ADROIT NTS BPO services offers robust customer support specializing in areas like customer retention, query, product information, billing queries, order management, account queries, maintaining, booking and reservations.